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Title
Text copied to clipboard!Tavern Host
Description
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We are looking for a charismatic and organized Tavern Host to join our team. As a Tavern Host, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their visit. Your role will involve managing reservations, seating arrangements, and coordinating with the kitchen and bar staff to provide a seamless dining experience. You will also be responsible for maintaining a clean and inviting atmosphere, handling guest inquiries, and resolving any issues that may arise. The ideal candidate will have excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment. Previous experience in hospitality or customer service is preferred, but we are willing to train the right candidate who demonstrates a passion for creating memorable guest experiences. If you thrive in a social setting and enjoy interacting with people, we would love to hear from you.
Responsibilities
Text copied to clipboard!- Greet and welcome guests as they arrive.
- Manage reservations and seating arrangements.
- Coordinate with kitchen and bar staff to ensure timely service.
- Maintain a clean and inviting atmosphere.
- Handle guest inquiries and provide information about the menu and specials.
- Resolve any guest issues or complaints promptly and professionally.
- Assist with setting up and breaking down dining areas.
- Monitor guest satisfaction and address any concerns.
- Ensure compliance with health and safety regulations.
- Assist with training new staff members.
- Promote a positive and friendly environment for guests and staff.
- Manage waitlists and communicate wait times to guests.
- Assist with special events and private parties.
- Handle cash and credit card transactions accurately.
- Maintain knowledge of the menu and beverage offerings.
- Assist with inventory management and ordering supplies.
- Ensure all areas of the tavern are clean and well-maintained.
- Provide support to other team members as needed.
- Monitor and restock supplies as necessary.
- Assist with marketing and promotional activities.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in hospitality or customer service preferred.
- Excellent communication and interpersonal skills.
- Friendly and outgoing personality.
- Ability to multitask and work in a fast-paced environment.
- Strong organizational skills.
- Attention to detail.
- Ability to stand for long periods of time.
- Basic math skills for handling transactions.
- Ability to work evenings, weekends, and holidays.
- Knowledge of health and safety regulations.
- Ability to handle stressful situations calmly and professionally.
- Team player with a positive attitude.
- Ability to learn and adapt quickly.
- Proficiency in using reservation and point-of-sale systems.
- Strong problem-solving skills.
- Ability to maintain a clean and organized work area.
- Flexibility to assist in various roles as needed.
- Passion for providing excellent customer service.
- Ability to lift and carry up to 25 pounds.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you provided exceptional customer service?
- How do you handle difficult or upset guests?
- What strategies do you use to manage multiple tasks at once?
- How do you ensure a clean and inviting atmosphere in a busy environment?
- Can you provide an example of how you resolved a conflict between guests or staff?
- What do you enjoy most about working in a hospitality setting?
- How do you stay organized during a busy shift?
- What steps do you take to ensure compliance with health and safety regulations?
- How do you handle cash and credit card transactions accurately?
- Can you describe a time when you went above and beyond for a guest?
- How do you stay motivated during long shifts?
- What experience do you have with reservation and point-of-sale systems?
- How do you promote a positive and friendly environment for guests and staff?
- What do you think is the most important quality for a Tavern Host to have?
- How do you handle feedback or criticism from guests or supervisors?
- Can you describe a time when you had to adapt quickly to a change in plans?
- What do you do to stay informed about the menu and beverage offerings?
- How do you assist with special events and private parties?
- What steps do you take to monitor and restock supplies?
- How do you support other team members during a busy shift?